Refund & Returns Policy

Understanding our refund process

At Dragon Groot, we strive to provide the best service for all our customers. This Refund and Returns Policy outlines the conditions and procedures for requesting refunds on digital products and services purchased through our platform.

Important: 24-Hour Window

All refund requests must be submitted within 24 hours of order placement. After 24 hours, we will consider your order as completed and successfully delivered. No refund requests will be entertained after this period.

1. Nature of Digital Products

Dragon Groot primarily deals with digital products and services, including:

  • Game top-ups and in-game currency (diamonds, coins, etc.)
  • Mobile recharges and data plans
  • Digital gift cards and vouchers
  • Other digital entertainment services

Due to the instant and non-reversible nature of digital product delivery, refunds are only available under specific circumstances outlined in this policy.

2. Non-Delivery of Diamonds or Products

If you do not receive your diamonds, top-up, or digital product within 10 minutes of purchase:

Immediate Action Required:

  1. Contact support immediately via WhatsApp at 7602613393
  2. Provide your order ID and transaction details
  3. Include screenshots of payment confirmation if available
  4. Specify the game ID or account details used for the order

Critical Deadline: If support is not contacted within 24 hours of purchase, we will consider your order completed and successfully delivered. No refund requests will be accepted after this time frame.

3. Refund Eligibility Criteria

Refunds may be issued under the following conditions:

Product Not Delivered

If the digital product (diamonds, coins, etc.) was not credited to your game account despite payment confirmation, and you contacted support within 10 minutes.

Technical Error

If there was a technical error on our end that prevented successful delivery and our team confirms the issue after investigation.

Payment Charged Twice

If you were charged multiple times for the same order due to payment gateway issues, the duplicate charges will be refunded.

Wrong Product Delivered

If you received a different product than what was ordered (e.g., wrong denomination, wrong game), and you can provide proof of the discrepancy.

4. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

Incorrect Game ID Provided

If you entered the wrong game ID, user ID, or server information during checkout, and the product was delivered to that account.

Product Successfully Delivered

If the digital product was successfully credited to your account as confirmed by our system and game provider records.

Change of Mind

If you simply changed your mind after purchase or no longer need the product.

Banned or Suspended Accounts

If your game account is banned, suspended, or blocked by the game publisher after the product was delivered.

Request After 24 Hours

If you contact support more than 24 hours after purchase, regardless of the reason.

5. How to Request a Refund

WhatsApp Support Only

Refund requests are only accepted via WhatsApp. We do not process refund requests submitted via email or other communication channels.

Step-by-Step Process:

  1. Contact us on WhatsApp at +91 7602613393
  2. State clearly that you are requesting a refund
  3. Provide the following information:
    • Your order ID or transaction ID
    • Payment confirmation screenshot
    • Game ID or account details used
    • Detailed description of the issue
    • Screenshots showing non-delivery (if applicable)
  4. Wait for our support team to verify your request
  5. Our team will investigate and respond within 24-48 hours

6. Refund Processing Time

Once your refund request is approved:

  • Processing takes 5-7 business days from approval date
  • Refunds are issued to the original payment method used
  • Bank processing may take an additional 3-5 business days
  • You will receive a confirmation message once the refund is processed

Note: The total time to receive your refund may be 7-12 business days depending on your bank or payment provider.

7. Partial Refunds or Replacements

In certain cases, we may offer:

  • Partial Refund: If part of your order was delivered successfully
  • Store Credit: As an alternative to cash refund for faster resolution
  • Product Replacement: Re-delivery of the same product if initial delivery failed

The specific resolution offered will depend on the circumstances of each case and will be determined by our support team after investigation.

Contact Us for Refunds

For any refund or return inquiries, please contact us exclusively through:

WhatsApp Support

+91 7602613393

Support Hours: Available 24/7 for urgent issues
Response Time: Within 24-48 hours

This refund policy is subject to change without prior notice. By making a purchase on Dragon Groot, you acknowledge that you have read and agree to this Refund and Returns Policy.